Terms of Service

Agreement

These terms are an agreement between the merchant who installs Loyalty Box ("you") and operix, which operates the app ("we"). By installing or using the app you agree to them. Our Privacy Policy is part of these terms.

What the app does

Loyalty Box gives your logged-in customers points on paid orders, following the rule you set, and lets them turn points into a one-time discount code for your store. It takes points back when an order is refunded (in proportion to the refunded product subtotal) or cancelled. If a customer does not use a discount code before it expires, the app turns the code off and returns the points. It shows each customer their balance on your storefront and shows you the orders that earned points.

Your points program

The points program is yours. The points your customers hold, the discounts they redeem them for, and any rules you tell your customers about are your promise to them, not ours. If you uninstall the app, the balances are deleted 48 hours later (see Data processing); tell your customers before you do.

Billing

Plans are billed by Shopify on your Shopify invoice. An order counts toward your plan only when it earns points: paid, placed by a logged-in customer, not a test order, placed after you installed the app, and earning more than zero points. There are no overage charges and points are never delayed in the month you go over. If a store on the Free plan goes over in two months in a row, then in the second month, once the limit is reached after day 14, new points are shown to customers as pending and are added in full when you upgrade or on the first day of the next month. You can change or cancel your plan from the app at any time; uninstalling the app cancels the subscription.

Data processing

To run your points program the app processes your customers' customer IDs and the IDs and numbers of their orders. For that data you are the controller and we act as your processor: we process it only to provide the app to you and only as described in our Privacy Policy.

• We use the data only to keep points balances, create discount codes when points are redeemed, and show you the orders that earned points. We do not sell it, share it for advertising, or use it to train models.
• Sub-processors: Shopify (the platform, where orders come from and discount codes are created) and Railway (hosting and database). We will update the Privacy Policy before adding another.
• Security: the app is served only over HTTPS, requests from Shopify are verified by signature, and data is stored with our hosting provider's encryption at rest. Access is limited to the operator.
• Deletion: when you uninstall, Shopify sends a shop/redact request 48 hours later and we delete everything we hold for your shop. When a customer asks to be deleted, Shopify sends a customers/redact request and we delete that customer's points entries. Discount codes already created stay in your store's discounts. You can ask for deletion sooner by email.
• Incidents: if we become aware of a breach affecting your data, we will notify you by email within 72 hours of confirming it, with what happened and what data was involved.
• Your part: you are responsible for having a lawful basis to run a points program for your customers, for the rules you publish to them, and for telling them in your own privacy notice that you use Loyalty Box.

Changes and ending

We may update these terms. The date at the top of this page is the last change; continuing to use the app after a change means you accept it. You can stop at any time by uninstalling the app.

Contact

Questions about these terms or your data: beobjoong@gmail.com